Job Title: Operations Manager
Reporting To: Owner / Founder
Location: Jeddah, Saudi Arabia
Industry: Luxury Beauty & Spa

Job Purpose

Lead and control all operational aspects of a luxury salon and spa business, ensuring consistent delivery of premium customer experience, operational excellence, revenue growth, and full accountability over staff performance, service quality, and profitability.

Key Responsibilities

1. Business Operations Leadership

• Oversee end-to-end operations across all departments (hair, spa, nails, reception, customer service).

• Translate business strategy into operational plans and execution.

• Ensure standardization of processes, policies, and service delivery.

2. P&L and Financial Management

• Own full profit & loss responsibility.

• Monitor revenue, costs, margins, and productivity KPIs.

• Optimize pricing, service mix, and cost structure to maximize profitability.

3. Customer Experience Excellence

• Ensure delivery of a consistent luxury customer experience aligned with brand standards.

• Monitor customer satisfaction, complaints, and retention metrics.

• Implement service quality audits and continuous improvement plans.

4. Team Leadership & People Management

• Lead, manage, and develop all staff including supervisors and department heads.

• Build a high-performance culture with clear KPIs and accountability.

• Oversee recruitment, onboarding, training, and performance management in coordination with HR.

5. Sales & Revenue Growth

• Drive revenue growth through upselling, cross-selling, and promotions.

• Monitor daily/weekly/monthly sales performance.

• Collaborate with marketing on campaigns, offers, and client acquisition strategies.

6. Operational Efficiency & Process Improvement

• Identify inefficiencies and implement process improvements.

• Optimize scheduling, capacity utilization, and staff productivity.

• Ensure effective inventory and supplier management.

7. Compliance & Standards

• Ensure full compliance with health, safety, and hygiene regulations.

• Maintain high standards of cleanliness, service protocols, and brand image.

8. Reporting & Analytics

• Provide regular reports to the Owner on performance, risks, and opportunities.

• Use data to drive decision-making and operational improvements.

Qualifications & Experience

• Bachelor’s degree in Business Administration or related field.

• Minimum 3 years in a leadership role within luxury beauty, spas and wellness industry.

• Proven track record in managing P&L and scaling operations.

• Females Only